Returns and Refunds
Operated by TeezyPeasy LLC Effective Date: September 10, 2026 Version: 1.0 Contact: [email protected] Address: Pennsylvania, United States
This Policy explains when a Magnet Petals order may be cancelled, remade, replaced, returned, or refunded.
1. Personalized Products
Magnet Petals products made from customer-submitted photographs, text, centerpiece choices, arrangements, or other personalization are custom-made for the individual order. Because they are made specifically for you, different cancellation and return rules apply than for ordinary non-custom merchandise.
2. Cancellations Before Production
If you ask to cancel before production begins, we will make reasonable efforts to stop the order. If we successfully stop production, we will issue the applicable refund to the original payment method.
3. After Production Begins
Once customization or production has begun, personalized orders generally cannot be cancelled, changed, returned, or refunded because of a change of mind, mistaken image selection, spelling or text approved by the customer, or another customer preference shown in the approved design.
4. Damaged, Defective, Wrong, or Misproduced Orders
If a product arrives damaged, is defective, is the wrong item, or materially differs from the customer-approved design because of our production or fulfillment error, contact [email protected] promptly after delivery. We may request clear photographs and order information so we can evaluate the issue.
5. Remedies
For a confirmed eligible problem, we will provide an appropriate remedy, which may include a remake, replacement, or refund. The remedy may depend on the nature of the problem, whether replacement is reasonably possible, and applicable law.
6. Customer-Approved Design Issues
A remake or refund is generally not available for an issue caused by a crop, zoom, image, arrangement, centerpiece selection, spelling, text, positioning, quantity, display choice, or other design decision that was visible in and approved through the final review, or for a disclosed quality warning the customer chose to override, unless the item was also produced incorrectly.
7. Color and Reasonable Production Variation
Minor differences between a screen preview and the physical product may occur because of screen calibration, printing, materials, cutting, alignment, or finishing. Reasonable production variation is not considered a defect. Material manufacturing errors remain eligible for review.
8. Shipping Damage
If an order appears damaged in transit, keep the product and packaging long enough to provide reasonable documentation if requested. We will review confirmed shipping damage for an appropriate remedy.
9. Delayed or Unshipped Orders
If we cannot ship within the time represented at purchase or within another period required by law, we will provide the notice, revised timing, cancellation opportunity, or refund required by applicable law.
10. Refund Timing
Approved refunds are issued to the original payment method unless applicable law requires otherwise. Processing time after we issue the refund may depend on the payment provider or financial institution.
11. Non-Waivable Rights
Nothing in this Policy limits any right, warranty, remedy, or protection that cannot legally be waived or restricted.
12. How to Request Help
Contact [email protected] and include your order information and a description of the issue. For damage or manufacturing concerns, include clear photographs when reasonably possible.